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Workshop Manager

Applications are invited for the position of Workshop Manager which it is anticipated will be from a time-served technician who has been promoted through the ranks to Workshop Manager.

Previous motor trade experience in a similar position is required, preferably in a Ford environment although this is not essential. Technical experience is essential.

The successful applicant will be managing the quality control of two workshops.

Experience

Previous motor trade experience in a similar position is required, preferably in a Ford environment although this is not essential. Technical experience is essential.

The successful applicant will be managing the quality control of two workshops.

About the job

• Responsibility for the daily operation of the Service & Parts Department including Workshop
• Quality control of the Malcolm Waite Ltd used car programme.
• Responsibility for the management of the Service and Parts Department - coaching, training and retaining the servicing team while upholding company policies and ethos.
• Accountable for the financial performance and control of both operations.
• Responsible for maintaining standards required for Ford Compliance & Reporting (Training standards, Tooling, Ford Audits, Mystery Shops, KPI’s, Warranty)
• To manage and resolve all customer concerns
• Health and Safety
• MOT – compliance, training and control of Authorised Examiner station
• AA / RAC / 1 Link Management & Reporting
• Warranty Control and management (QBE)
• Key Holder and alarm contact list
• Reporting to the Directors.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

In return, we offer a competitive salary, company pension scheme, 4 weeks holiday + statutory bank holidays and the opportunity to work in a reputable family business which has been established since 1976.

Job Types: Full-time, Permanent

Salary: £30,000.00-£45,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability