Heading
Close X
Menu
This site uses cookies and related technologies for site operation, analytics and third party advertising purposes as described in our Privacy and Data Processing Policy. You may choose to consent to our use of these technologies, or further manage your preferences. To opt-out of sharing with third parties information related to these technologies, select "Manage Settings" or submit a Do Not Sell My Personal Information request.
"At my age of 65 years, I would like to say this was the most pleasant dealing in my life, Aynsley and Nick are an asset to the company. Both of us are 100% happy."
Mr Young
15th October 2022
"All round good experience."
Mr Burrett
23rd August 2022
"Excellent customer experience. Traditional firm with customers at the heart."
Mr Taylor
25th August 2022
"Very good Explained everything had a nice long test drive a very nice family business."
Mr Fox
27th August 2022
"Just lovely people, good service and fair deal. Brilliant coffee."
Mr Fox
27th August 2022
"Buying a car from "Malcolm Waite Ltd" proved to be an extremely enjoyable experience, I was able to discuss my preferences with your very well informed sales person. All aspects of the buying process were conducted in both a professional and pleasant manner."
Miss Vigurs
7th September 2022
"Very positive experience. Pleasant approach from sales staff who were knowledgeable and facilitative. Enjoyable from first experience to purchase."
Mr Fox
8th August 2022
"I was completely satisfied with the whole sale from start to finish and I could not fault your salesperson as he covered everything I needed to know. 10/10."
Mr Mozley
10th August 2022
"Nick was very attentive at all times. I feel confident that Nick would do his utmost to help and please all his customers. Keep up the good work."
Mr Dixon
10th August 2022
"My experience from the very start to the hand over of the vehicle was truly great. The receptionist who welcomed my friend and I, then speaking with Nick and the very nice chap who delivered to my home were all very professional and friendly."
Mrs Moragas
7th June 2022
"We bought the car without seeing it because of the distance between us. We had nothing to worry about, from the very first phone call we felt reassured. The service has been nothing short of first class and the car, when promptly and courteously delivered, was exactly as specified and expected. If only other motor dealers were this nice to deal with. Highly recommended."
Mrs Wallis
22nd July 2022
"Superb, friendly service. Can't fault any of the service received right to the very end."
Mr Mozley
26th July 2022
"
Mr Stanley-Webb
22nd June 2022
"
Mr Dixon
22nd June 2022
"Everything was handled excellently from start to finish. Very friendly knowledgeable staff and I was made to feel at ease as a customer, not just a wallet."
Mr Butcher
30th June 2022
"Impressed they brought 2 cars from Sandwich to Dover for us to test. Helpful in answering all questions. Experienced staff members. Very thorough service before delivery and one year guarantee included. Feel reassured and this seller can be trusted.
Mr Mayne
7th June 2022
"
Mr Jones
11th June 2022
"John Kemp showed 100% customer service . Very helpful - explained everything. Will recommend Malcolm Waite Ltd to friends and family.
Mr & Mrs Dowsey
10th June 2022
"Not very often do you receive five star treatment, I did at Malcolm Waite Sandwich. All staff excellent.
Mr Coley
23rd May 2022
"Compared to my local Ford dealers a step back in time and a breath of fresh air to be appreciated and treated with respect.
Mr Chapman
27th May 2022
"T
Mr Brown
26th May 2022
"Nick as always gives his total attention and has become our friend as well as our car supplier.
Mr Wood
16th May 2022
"
Mr Munday
18th May 2022
"As always simply first class. Thank you.
Mr Howard
19th May 2022
"E
Mr Southgate
11th May 2022
"Everything explained clearly
Mr Hickie
12th May 2022
"Good service, friendly, helpful. Nice car too
Mr Southgate
16th May 2022
"First class and a pleasure to do business with."
Mr King
29th April 2022
"Overall experience was first class. The car was delivered to my home in Newcastle on time. Hope to do more business in the future."
Mr Martin
3rd May 2022
"All I can say is it was a pleasure."
Mr King
6th May 2022
"The whole process was great. All my questions answered and the car was all I thought it would be."
Mr Fletcher
20th April 2022
"Their salesman was first class and I would certainly recommend Malcolm Waite Ltd."
Mr Besley
24th April 2022
"Brilliant service, no pressure for sale. Lovely experience overall."
Mrs Williams
25th April 2022
"Made buying the car a piece of cake and were both professional and informative throughout the buying process."
Mr Fletcher
13th April 2022
"Very quick, efficient service from Nick and the team to get me into the car of choice! Thank you."
Mrs Howell
12th April 2022
"Please thank John Kemp for being so helpful and pleasant during the purchase of my car."
Mr Clark
12th April 2022
"Very smooth."
Mr Doyle
28th March 2022
"Nick could not have been more helpful and has been very supportive over a couple of problems with the car."
Mr Devenish
6th April 2022
"A truly family run business. Extremely polite, helpful and knowledgable staff with no hard selling. Would highly recommend."
Mr Barden
7h April 2022
"A perfect experience as usual."
Mr Stone
15th March 2022
"Excellent service throughout. Cannot fault the whole experience and a quality vehicle supplied. 10/10."
Anonymous
15th March 2022
"Extremely polite, helpful and knowledgeable staff with no hard sell tactics. Demonstrated all vehicle functions and offered test drive of vehicle and suggested a good route. Would not hesitate to use the services again."
Mr Smith
7th March 2022
"
Mr Dear
2nd March 2022
"This is the 2nd time i have bought a car from Malcolm Waite. They know their vehicles and there is no pushy salesman. Its family run business and you are important to them. Highly recommend them."
Mrs Peerbaccus
2nd March 2022
"
Mr Cory
2nd March 2022
"Very impressed with all aspects related to the purchase of our car. Nothing was too much trouble and although our budget was modest, the service we received was exemplary. Thank you. "
Mr & Mrs Day
1st March 2022
"Fantastic services. John the salesman was very professional and very welcoming. Delivery driver Billy was also very welcoming. "
Mr Wilden
2nd March 2022
"Difficult to find fault anywhere. My car was delivered to my home without any problems! I will take some time to master the controls only due to my slow learning. Everything perfect, many thanks. "
Mrs Hindle
7th March 2022
"Excellent, would have liked a little more for the PX but very happy with the new car. Purchase was very smooth, including the transfer of registration number."
Mr Spratt
21st Feb 2022
"John Kemp the salesman was excellent, attentive and knowledgeable. The process of trade in and purchase was very easy.”
Mrs Birmingham
21st Feb 2022
"A pleasure to do business with."
Anonymous
9th Feb 2022
"First class sales office - and so informative on all aspects."
Mrs Bell
1st Feb 2022
"I recently purchased a nearly new car from Waites. I was very impressed with the excellent customer service from the sales director, Aynsley. Not the high pressure sales patter you usually get from car salesmen. Gave me all the information i needed to make an informed decision on the car, finances and after sales service options. Follow up admin queries were also answered promptly and cheerfully by Theresa in the office."
Mrs Hill
1st Feb 2022
"Great service for my MOT that was done earlier, even better it passed."
Mr Murphy
5th Jan 2022
"Our overall experience was painless, effortless, pleasant, efficient, personal. Nick and Jake were helpful, professional and reassuring in all aspects of the process. We are totally delighted with our purchase"
Mr & Mrs C
19th Jan 2022
"Friendly approach from staff - Knowledgable about products + not pushy! Would recommend"
Mrs Uden
26th Jan 2022
"Just purchased a car from here, fantastic service from start to finish, many thanks Nick and team for making it a pleasant experience, highly recommend these guys."
Ms Friend
10th Feb 2022
"First class service from John Kemp"
Mr Bish
21st Jan 2022
"We continue to do business with Malcolm Waite as we are 100% confident that if anything goes wrong or we have any issues they are on hand to rectify them immediately. Knowledgeable, friendly staff with no high-pressure sales pitch "
Mrs Page
20th Dec 2021
"I was extremely well looked after and felt very supported but not pressured as I've never bought a car by myself before. Thank you."
Mrs Fox
6th Dec 2021
"It was just so easy to buy a car with this dealer and they were brilliant people to deal with, got a price for my part exchange and they just delivered the car to me, all very painless, very happy with the new car."
Mr Steer
21st Dec 2021
"The staff were all very knowledgeable about the stock, which was excellent and I was spoilt for choice. The personal service I received was first class, and their after sales service is brilliant. I would definitely recommend them to anyone looking for a new or used car."
Mrs Martin
21st Dec 2021
"Great service from initial phone call through to collection. "
Mrs Green
21st Dec 2021
"Buying a car online is an unusual experience for me but the company were very professional from start to finish."
Mr McCutcheon
21st Dec 2021
"Great friendly professional service. Could not fault them, they will most certainly have my custom from now on."
Mrs Manning
21st Dec 2021
"
Mr Green
21st Dec 2021
"Friendly. Made me feel comfortable. Successful company able to cover all needs. Quality cars.."
Mr Morrison
21st Dec 2021
"Excellent service, from start to finish. I can thoroughly recommend this company without reservation."
Mrs Russ
21st Dec 2021
"Excellent service from start to finish."
Mrs Rolph
21st Dec 2021
"A real gem in the local motor traders world. Fantastic service by a team that, without exception care. I will be back for more."
Mr Pinkham
21st Dec 2021
"Traditional firm with customers at the heart."
Mr Taylor
21st Dec 2021
"
Received car in immaculate condition.
Mrs O'Shea
21st Dec 2021
"
Mr McCunn
21st Dec 2021
"Excellent service, a pleasure to deal with. A superb vehicle at a good price, the part exchange offered was good. All in all a happy purchase."
Mr Norman
21st Dec 2021
"Fantastic customer service,"
Mr Sutton
10th Dec 2021
"Couldn't rate you more highly. no pressure from the initial enquiry with Nick, just helpful, thorough and fair. Everything was made seamless and easy, one of my best car purchase experiences. Very happy with my new vehicle and everything was as described. Thank you."
Mr Pavey
10th Dec 2021
"Very good service, everything went smoothly. Thank you, Mr Kemp!"
Mr Domaille
8th Dec 2021
"The best car buying experience we have ever had, will do everything with Malcolm Waite in the future - service & MOT. Thank you, Malcolm, Harry & Megan a great experience. I'm a very happy customer! "
Mrs Ashman
27th Nov 2021
"Very good. No hard sale. Relaxed and enjoyable experience. Will be using you again."
Mr Hosbin
27th Nov 2021
"Brilliant Harry was lovely to get along with and worked extremely hard to see I had a good introduction to payment/car basics. Bonus of petrol in the tank. Extremely professional."
Mr Whiteside
22nd Nov 2021
"My overall purchase of my new car was excellent. John was very helpful and answered all my questions that I asked."
Mrs Ebden
22nd Nov 2021
"Great experience, first time customer, I'm sure I'll be back"
Mr Pinkham
15th Nov 2021
"Once again a very enjoyable purchasing experience. Delighted with the friendliness and professionalism of the team - thank you all."
Mrs Howell
11th Nov 2021
"A very classy act"
Mr Balfour
9th Nov 2021
"This was a business purchase - The whole transaction was straightforward and no hassle at all."
Sayvol Environmental
1st Oct 2021
"Staff were very pleasant and helpful. Nick made the whole experience fun, very professional and likeable. Would recommend."
Mr Walton
5th Oct 2021
"Nick was a pleasure to deal with I would not hesitate to come to you again and would unhesitatingly recommend yourselves"
Mr Norman
28th Oct 2021
"From start to finish, Nick was very friendly, knowledgable and professional. Would recommend Malcolm Waite to anyone."
Mrs Gould
29th Oct 2021
"Car was valeted to fabulous standard - thank you. As always, a pleasure to deal with Nick who made getting the finance accepted no problem and welcoming on each visit."
Mrs Howell
30th Sept 2021
"Happy staff today all with smiles on their faces even with a 2 hour long queue, well done guys. Special shout out to Paul."
Ms Hanley
29th Sept 2021
"Cannot fault your service."
Mrs Raily
6th Sept 2021
"A good feeling generally. Helpful and courteous staff."
Anonymous
1st Sept 2021
"Life savers, was doing my deliveries when I got a flat tyre, lucky they were 2 mins from me. Had to nurse the van to them to swap tyres over as didn't have jack in the van. Glad they helped me big time. Can get on with my deliveries. Thanks guys."
Mr Madiie
20th October 2021
"Excellent. Would recommend and use again."
Mrs Flynn
10th Sept 2021
"A customer focussed experience rather than make me jump through the business hoops/workflows in a large dealership."
Anonymous
10th Sept 2021
"Very happy. Thank you."
Mr Isherwood
8th Sept 2021
"Very much appreciated the hospitality and unhurried approach of the sales team. They were very thorough."
Mrs Persaud
24th Sept 2021
"Completely satisfied with the service. Would recommend to others and use again myself."
Mrs Raeburn
15th Sept 2021
"Dealing with your company has been a faultless experience. Would highly recommend you."
Mr Vurley
15th Sept 2021
"Totally delighted with purchase, purchasing experience and after sales attention. Thanks so much!"
Mrs Dunman
29th Sept 2021
"I bought this car unseen except for photographs through CarGuru. From the time I was first contacted to delivery, everything went according to plan."
Mr Gruncell
24th Sept 2021
"All very good. Smooth and stress free."
Anonymous
24th Sept 2021
"Always an excellent service from helpful, friendly staff. Highly recommend."
Ms Wyer
25th Sept 2021
"This place is amazing! With all the panic buying fuel - these guys were amazing! Their customer service was outstanding! We called up to check they had fuel as a family member needed some for her care work. When the phone was answered a lovely lady answered sounding cheerful (which you don’t get very often now days). Very organised, we came over from Deal , they filled the fuel up while we went and paid. Thank you! To all who work there you all need a medal!
Ms Orpin
25th Sept 2021
"Amazing service, considering the current stresses they all had smiles on their faces. Thank you."
Mr Torrance
29th Sept 2021
"Friendly, welcoming and a nice cup of tea made in a proper teapot."
Mr Adams-Spink
29th Sept 2021
"I cannot thank you enough! I'd had a bad experience with another car dealership so to come to you has made all the difference."
Mrs Scrivener
8th Sept 2021
"A customer focussed experience rather than making me jump through the business hoops/ workflows in a large dealership"
Anonymous
10th Sept 2021
"I have never before bought a car that was prepared to such a high standard. The level of finish was exceptional and I have every confidence that I have purchased a vehicle from an extremely competent company - Thank you!"
Mr Forder
13th Sept 2021
"Without a doubt the best car purchase experience of my life. Many thanks to Nick and Theresa for making the whole deal such a pleasure"
Mr Tittensor
30th Sept 2021
"The service at the dealership was at all times 100%, could not fault anything about the dealer Malcolm Waite. Thank you very much."
Mr Gerrard
4th Aug 2021
"John Kemp was exemplary in every aspect of the deal. Would highly recommend to anyone purchasing a car."
Mr Raven
31st Aug 2021
"Second to none, old fashioned customer service!!"
Mr Cueen
4th Aug 2021
"Very happy with service we received on buying and receiving the car. Plain sailing from day one. Thanks."
Mr Jones
6th Aug 2021
"I found dealing with Malcolm Waite Ltd was a very good experience. Friendly and professional from start to finish."
Mrs Rolph
3rd Aug 2021
"Both John and Nick, were both helpful and friendly. They both explained everything thoroughly and easily ensuring I understood everything."
Ms Lewington
18th Aug 2021
"Just wanted to say what a nice experience it was dealing with Malcolm Waite Ltd. Nothing was too much trouble and received a friendly and professional service. The car was prepared as agreed and my daughter is over the moon with her new wheels."
Mr Rolph
26th July 2021
"Friendly. Made me feel comfortable. Successful company able to cover all needs. Quality cars."
Mr Morrison
20th Sept 2021
"Would buy from them again good choice of cars very reasonable and helpful, friendly staff and good after sales. No problems."
Mr Mulrooney
14th July 2021
"Really happy with how the service on my car went. Really reliable and trustworthy. Great customer service and also cleaned my car which I thought was a great added touch.Thank you all at Malcolm Waite."
Mr Briggs
20th Aug 2021
"Excellent service. Friendly and efficient. Lovely hot chocolate!"
Mr Green
9th Jul 2021
"Purchase and sale experience faultless. Personal yet not overbearing attitude leaving a genuine feeling of customer care. Much to be admired."
Mr Hemsley
9th Jul 2021
"Very helpful and friendly staff. Felt very comfortable to ask questions and left feeling at ease that I was in good hands. Thank you!"
Mrs Allwright
5th Jul 2021
"Everything was very easy. Super efficient. No problems whatsoever. Would recommend to friends."
Mrs Billings
26th Jul 2021
"Very happy with the overall experience of having purchased a car from Malcolm Waite."
Mr Kirkby
15th Jul 2021
"All went well."
Mr Bacon
14th Jul 2021
"After a bad experience with buying on the net. I was cautious but after talking to Nick, he assured me that I would not have any problems with them, and that's what I have received. A very good service throughout, very pleased with the vehicle. Thank you."
Mr Jenkins
9th July 2021
"It was a thoroughly pleasant experience, I love my new car. First time I have bought without trying/ seeing, Nick, Aynsley & Malcolm were so professional and friendly. Would love to buy from you again. "
Mrs Jones
28th July 2021
"Carried out work on my Ford transit connect. Always a great service and work carried out in good time. I will definitely be using again."
Mr Stevens
3rd June 2021
"We found the whole experience was very professional and friendly. Would recommend to friends."
Mrs Thorpe
7th June 2021
"I have always been very impressed with the services given by Malcolm Waite. The advice given when I purchased my car was excellent. I purchased something I didn't plan to, but was over the moon when I had a test drive. Really helpful people you can trust."
Mr Cattermoure
1st June 2021
"Range Rover wing repair - great client relationship and great work."
Mr Robson
4th June 2021
"Great, professional service"
Mrs Culver
29th July 2021
"I have always been very impressed with the service given by Malcolm Waite. The advice given when I purchased my car was excellent. I purchased something I didn't plan to, but was over the moon when I had a test drive. Really helpful people you can trust."
Mr Cattermole
1st June 2021
"It was a very pleasant experience purchasing through Malcolm Waite. We were treated very well! The purchased car was presented very well and the after sales team were excellent. Would I recommend Malcolm Waites? Absolutely! Thank you."
Mr Jackson
21st June 2021
"Overall a good service. Helpful and pressure-free. Sale done on home car inspection and home delivery. Very pleased with the service and the car."
Mr Dennis
28th June 2021
"Very good. Car was advertised with performance pack, but I realised it didn't have it before viewing. Nick responded excellently and fairly to this and could see you were very genuine."
Anonymous
10th June 2021
"Nick Waite was attentive, honest and had us laughing with him as he had computer trouble. Friendly and efficient."
Mrs Mcnaire
18th June 2021
"Very happy with salesman John Kemp. Explained everything perfectly and not pushy with other products that were valuable. Overall a stress free car buying experience. Very satisfied."
Mr Skillcorn
19th June 2021
"Completely satisfied with the whole experience. Thank you."
Mr Jones
30th June 2021
"Smooth, trouble-free transaction."
Anonymous
28th June 2021
"Excellent from start to finish. Would highly recommend John Kemp and Billy who delivered the car were a credit to the company."
Mr Meers
28th June 2021
"The experience with Nick was excellent & smooth. I would recommend the garage to family and friends. Very good service"
Mr Steer
17th June 2021
" Brilliant customer service from reception to service centre staff. Took my car to Malcolm Waites rather than Mercedes main dealership as the difference in price meant I saved enough for a swanky lunch in Sandwich by the river and in the sun. Can’t fault them five stars. Dealt with the things that needed attention without charging the earth! Closely located to the amazing walks along the river, quaint shops and lovely eateries! Perfect.
Mrs Pindsey
3rd June 2021
"Fantastic service, had my brakes replaced after my recent service here. Polite and professional staff make for a 1st class experience all round."
Mr Webster
1st May 2021
"Dealt with very efficiently by John Kemp, explained everything in detail. Purchased the vehicle because of the service offered. "
Mr Oakley
4th May 2021
"Used to hate taking my car into garages for any work needed, always felt like they were pulling a fast one and charging for extra work which wasn’t needed. Well now I’ve found one that I can trust! Hoorah! Malcom Waite’s staff were so friendly, helpful and professional! Will definitely be taking my car there for any future work. I would highly recommend this company to each and everyone one of my friends and family."
Ms Louise
26h May 2021
"My wife and I always rated Malcolm Waite of one of the best garages with outstanding customer service and a great professional expertise."
Lord Marks
26th May 2021
"Extremely positive. Highly recommend."
Mr Nourey
24th May 2021
"Excellent."
Mr Bellamy
9th May 2021
"The car was exactly as advertised, really enjoyed the whole experience, we were looked after very well & the car was turned out beautifully. Well Done!"
Mr & Mrs B
13th May 2021
"My wife and I always rated Malcolm Waites as one of the best garages with outstanding customer service and great professional expertise."
Anonymous
26th May 2021
"I was very pleased with the overall purchase and hand over experience and especially the work done on the booth of the car which you repaired brilliantly for me. Many Thanks. "
Mrs Chapman
13th May 2021
"We appreciated the way we were treated, the service was excellent. Would buy again when I need to."
Mr Cook
26th April 2021
"A very easy purchase. I had researched and knew what I wanted but everything went very smoothly."
Mr Hitchcock
28th April 2021
"Very professional. Compared to other companies, Malcolm Waite Ltd is a cut above the rest. Overall very impressive service all around."
Mrs Burns
20th April 2021
"I initially saw the car on the CarGurus site and later followed it up on the Malcolm Waite website. The vehicle looked very clean. I travelled to purchase the vehicle and the whole experience was first class. Delighted."
Mr Purnell
19th April 2021
"Went as smooth as it could. I was offered tea and coffee and the staff were all friendly."
Mr Kay
19th April 2021
"Superb, pleasurable experience along with the ownership of a superb car."
Mr Hirst
19th April 2021
"The best and friendliest experience ever of buying a car!"
Mr Morris
1st April 2021
"Nice to see the 'old way' of buying a car still exists, friendly and hospitable staff. Good to have some Banter and a chat"
Mr Seales
12th April 2021
"Very professional, compared to other companies Malcolm Waite Ltd is a cut above the rest. Overall, very impressive service all round. "
Mrs Burns
30th April 2021
"This is the third car purchased from Malcolm Waite, always a nice experience from all at the team and look forward to the next purchase! Thank you"
Mr D'Castro
13th April 2021
"Changing my old car for the smart was most enjoyable, and straightforward!"
Mr Ferris
8th March 2021
"I have bought many cars over the years from dealerships. Malcolm Waites was fantastic. Good friendly service. No pressure at all!"
Mr Feeley
22nd March 2021
"Considering the difficult times, the whole process was handled very professionally and the car beautifully prepared for handover"
Mr McComb
18th March 2021
"Excellent expertise. Nick was helpful and everything happened as arranged and agreed. "
Mrs Tierney
13th March 2021
"Fantastic car garage. Took my focus ST here for a service and it was well taken care of and the staff are very kind and pleasant. Extremely happy. Thanks guys."
Mr Cock
20th Feb 2021
"Excellent service. I chose Malcolm Waite over another dealership with a cheaper deal because Nick made me feel comfortable with the purchase and I felt that everything was explained well. I was extremely happy with the home delivery too"
Ms Young
25th Feb 2021
"Cynical to start with, never bought a car 'blind' but the experience was efficient and very professional."
Mr Gallaway
24th Feb 2021
"Exceptional service refurbishing my nearside paintwork after my foolish scrape, thank you the Malcolm Waite team."
Mr Terry
23rd March 2021
"John Kemp was the dealer I dealt with, very professional and very friendly"
Mrs Rees
23rd Feb 2021
"The level of professionalism was superb. Will be coming back again in the near future"
Mr Emeury
4th Feb 2021
"Our overall experience was the best we have had over the years. No pressure, very helpful and a car that looked and drove superb. Thank you for a great experience"
Mr Banham
26th Feb 2021
"Excellent. Will recommend to family and friends."
Mr Tunely
18th Jan 2021
"Satisfactory. Thank you for your help with the service history."
Mr Wood
18th Jan 2021
"Obviously with Covid-19 it was hard to go through everything, but I totally understand the reasoning for this and you made me feel more comfortable knowing the guidance/rules were being followed."
Mrs Anderson
25th Jan 2021
"The team was very informative."
Mr Taylor
25th Jan 2021
"John was very polite and helpful.10/10."
Mr Brown
25th Jan 2021
"This transaction all went through very smoothly considering the current situation. Very pleased with the service received."
Mr Foreman
20th Jan 2021
"Our impression when we arrived on the forecourt in Harnet Street was excellent. A warm and friendly welcome awaited us. This feeling along with the knowledge and reassurance was consistent throughout. I paid more than I was hoping for my car but you can see the work that has gone into the preparation."
Mr Shrubb
25th Jan 2021
"The most important thing for me is to feel confident. You're purchasing precisely what your paying for, Malcolm Waite Ltd delivers this in spades"
Mr Butcher
15th Jan 2021
"I would be very happy to purchase another car from you as I was impressed with the whole experience, especially the friendliness of all the staff"
Miss Oldham
25th Jan 2021
"An extremely good business to deal with."
Mr Hassan
15th Dec 2020
"Malcolm, Nick - as always it was a great pleasure to do business with you. Absolutely delighted with the new car."
Mr Moore
7th Dec 2020
"Very friendly, nothing too much bother. Would recommend Malcolm Waite to anybody."
Mr Bean
11th Dec 2020
"Excellent service, thank you."
Mr Needham
24th Dec 2020
"Exceptional service, I will definitely recommend. I am delighted with my new car. Thank you"
Mrs Rutter
29th Dec 2020
"This is the first time we have purchased a car over the phone. We are totally happy with the services provided. Delivery of vehicle perfect."
Mrs Taylor
29th Dec 2020
"Fantastic customer experience throughout - thank you!"
Anonymous
18th Dec 2020
"I returned to Malcolm Waite to purchase a car for myself as I was so impressed with the great treatment we received when I purchased a car previously for my wife."
Mr Muttall
27th Dec 2020
"Fantastic, friendly, professional customer service. Buying our latest car was a very pleasant experience, thank you."
Mr McKenzie
5th March 2020
"We were so pleased with the service. We have already told you we will most certainly come back to purchase our next car."
Ms Collier
13th Jan 2020
"John was always friendly and professional. You have a tried and tested system that works. Nice to see a customer service in this day and age."
Mr Chamberlain
20th Jan 2020
"John gave us professional, friendly and knowledgeable assistance throughout our car buying process. We had an excellent car buying experience and (although we live in London) Malcolm Waite will be the first place we look when buying a car in the future."
Mr Monk
22nd Oct 2020
"Very pleased, Aynsley and the team were/are very helpful and friendly."
Mr Barwell
24th Jan 2020
"We called in on spec and due to Nick's exceptional service we purchased a vehicle which met our every requirement, He listened and then produced the perfect car. Which Aynsley drove over from Deal & gave us a continued excellent service"
Mrs Ingleton
23rd Jan 2020
"As always, very pleased with the friendly yet professional manner in which I have always been treated! Thank you to everyone involved in my purchase, especially Nick, Theresa & Malcolm."
Mr & Mrs H
30th Dec 2019
"All staff we dealt with were very polite, courteous and knowledgeable. John was extremely helpful and we did not feel pressured, which we appreciated"
Mrs O'Flaherty
13th Dec 2019
"Always been absolutely excellent and very helpful. Paul is very helpful and does my tyre pressure which I appreciate."
Anonymous
13th Dec 2019
"Third car purchased from you. Always excellent service."
Mr Casey
2nd Dec 2019
"The service I received throughout the sales process was exemplary! The speed in which the deal was facilitated and my new car made ready for the road was the best yet. Whilst as a senior citizen I had some knowledge of the Ford C-Max, I was particularly impressed by the manner in which all aspects were meticulously explained so that I was enabled to drive the 350 miles home with total confidence."
Ms Vigurs
13th Nov 2019
"This is the first time I have bought and so I was apprehensive, but the whole experience was actually a pleasure, right from my first telephone call. I felt the level of care was genuine, all my questions were answered, including some I didn't know to ask! I feel confident that my new car is mechanically sound, having been thoroughly checked. And it was in lovely condition when I picked it up. Thank you!"
Mrs Palkier
8th Nov 2019
"An excellent experience once again. Thanks to the excellent staff who are so helpful and friendly."
Mrs Howell
6th Nov 2019
"An excellent experience. Aynsley made our buying experience an absolute pleasure. He was helpful, knowledgable and very reassuring. The best car buying experience we've had. "
Mr & Mrs Clark
7th Oct 2019
"Very pleased with the way John handled everything for us (this is the third car we've purchased from you). Also, your service department is very good."
Mr Sole
7th Oct 2019
"Excellent overall experience, no pressure selling, experienced salesman, knowledgeable, courteous and efficient. Also, excellent aftercare. Thank you for making it possible. Love the car."
Mrs Jefferson
29th Nov 2019
"This is the third purchase of a vehicle from this dealership and within 12 months we have no hesitation in recommending our family and friends to purchase from Malcolm Waite."
Mrs Howell
25th Oct 2019
"A very good all-round service from the sales team."
Anonymous
25th Oct 2019
"I felt valued and it was a positive experience, especially as a woman."
Ms Danson
11th Oct 2019
"I mentioned how much I could go up to with the monthly repayments and what size I wanted. They all went up and beyond expectation. I got the car I wanted and I love it. Highly recommend as they are very professional. Thanks again for everything you did."
Mr Butterfield
2nd Oct 2019
"Very professional and courteous. I was made to feel a valued customer."
Mr Lucas
30th Oct 2019
"Outstanding attention to detail and as a customer, thank you!"
Mr Arman
28th Oct 2019
"I've been travelling to Sandwich from Maidstone for a number of years as I feel Malcolm Waite is the best dealership in the Kent area and I am always satisfied"
Mrs Wooldridge
13th Nov 2019
"Very welcoming environment, very friendly and helpful staff. Made me feel valued, not pressured into anything. Everything was explained in great detail from finance to Ford warranty. Great overall experience."
Mr Sears
14th Oct 2019
"The experience was very friendly & efficient. Courteous & thoughtful attention at all times. A great improvement over my last vehicle purchase."
Mr Pullem
6th Sep 2019
"We requested an earlier handover date before the original agreed date and this was accommodated. The warranty and extended warranty product are under stated. It is a wonderful product."
Mr Unwin
23rd Sep 2019
"Very satisfied, particularly with the valeting at short notice."
Mr Bloice
3rd Sep 2019
"Very straight forward."
Mr Emery
3rd Sep 2019
"It was an absolute pleasure dealing with your staff during my purchase of my Fiat 500C Lounge. At no point did I feel pressurised into purchasing the vehicle and would not hesitate purchasing another car from you. I shall enjoy my visits to Sandwich where everyone welcomed me."
Mrs Prangley
6th Aug 2019
"Relaxed, friendly. Refreshments much appreciated."
Mr Hougham
6th Aug 2019
"A most satisfactory experience. Good to deal with, would not hesitate to recommend them. Would return if needed another car."
Mr Lobacque
7th Aug 2019
"Professional yet friendly service from a great family business."
Mrs Butler
23rd Aug 2019
"Excellent from very first contact from Nick."
Anonymous
20th June 2019
"Excellent service - can't say anymore than that."
Mr Thomas
25th June 2019
"Excellent service and customer care. Highly recommend."
Mrs Kerr
5th June 2019
"Salesman was not pushy and very good to talk to. Gave excellent service."
Mr Cheld
25th June 2019
"Very professional, friendly... A pleasant experience."
Anonymous
14th June 2019
"Very happy with service I received. John Kemp is a very professional salesman."
Mr Breckenridge
17th June 2019
"I was very happy with the level of service and assistance provided. The whole experience with your company was professional and trouble free. A pleasure doing business with you."
Mr Campbell
30th May 2019
"I was very impressed with the attention and service I received from Aynsley. He made me feel valued as a customer, as does Paul at the Service department at Deal"
Mrs Gibson
28th May 2019
"Very good, helpful and polite. "
Mrs Jones
23rd May 2019
"Very relaxed, pleasant experience."
Mrs Sherling
23rd May 2019
"Very good."
Mrs Parsley
22nd May 2019
"We were impressed with the service and kindness showed by the staff and particularly by John Kemp during our recent purchase. We wouldn't hesitate in recommending them and look forward to our future relationship with them. "
Mr Fancourt
8th May 2019
"Excellent service as usual."
Anonymous
2nd May 2019
"A very happy experience in purchasing once again a vehicle from your dealership & thanks to the team & John for delivering this vehicle in a very short time"
Mrs H
13th May 2019
"We were very pleased in all our dealings with Malcolm Waite Ltd, in particular, Mr John Kemp. A truly memorable experience."
Anonymous
26th April 2019
"A great experience, not pushy at all, never felt pressured, very friendly and genuine people"
Mr Steger
26th April 2019
"Good experience, very helpful salesman, felt supported well throughout the process. Appreciated the personal service that is sometimes missing from larger showrooms/ companies."
Mrs Marsh
23rd April 2019
"First class service. We are extremely pleased with the car."
Mr Dale
16th April 2019
"As this is the seventh car that has been purchased from you, I think this answers your question. Excellent."
Mrs Goodwin
12th April 2019
"Great service from Nick - and very nice to meet Mr Waite himself - and the coffee was lovely."
Mrs Solley
8th April 2019
"Great customer service. Will be coming back for our next car."
Mrs Eormack
25th April 2019
"John was excellent from start to finish and made buying the car a pleasure."
Mr Watson
23rd April 2019
"Thank you for your help and advice and also in not rushing us for a decision."
Mr Hayward
22nd April 2019
"Great service with a friendly and knowledgable person. Very happy to have been treated as a valued customer."
Mrs Gaughran
9th April 2019
"Just picked up my Ssangyong Rexton. What a great experience at Malcolm Waite from first seeing the car a very long test drive and looking after my disabled son Evan, gave him biscuits to go home with all the way back to Hasting. It's the best experience I have ever had in buying a car, only had it a day. Thank you at Malcom Waite ltd, 5 star in my book. All the best, keep the good work up."
Mr Wright
17th Aug 2019
"Bought a Nissan Qashqai in November. The owner and staff are very professional and friendly. Enjoyed the coffee while waiting for my paperwork. Excellent service."
Mr Bhutia
3rd Feb 2018
We are proud of our of customer service and were delighted to be recognise by Autotrader as a Highly Rated dealer. Our high levels of vehicle preparation, 12 month warranties, aftersales support and consultative sales team are obviously appreciated by our customers as they consistently leave us 5 stars review.
If you would like to become a 5 star customer then start your journey today by viewing one of our highly prepared cars by using the link below.
We always want to hear back from our customer to find out how we can improve on what we are doing to give you the best service possible.
We have added a form on this page so you can give us feedback directly. Please note that all feedback is read by the Directors as it means a lot to us.
Even if its a small thing please don't hesitate to get in touch.
